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COVID-19 Update

Policy and Protocol

The health and safety of our guests and talent is our top priority. Therefore, we have implemented the following additional processes and protocols to ensure you are protected during your time with us and to minimize risk and enhance safety.

 

UPON ARRIVAL

Doors into the hotel are propped open where possible to minimize need to touch to open.

Six foot distancing is encouraged between guest groups, and in all areas with a queue.

Luggage carts are sanitized and stored out of public areas between each use.

Check in area and items used (room keys, computer, iPads) are sanitized between each guest.

Guests are offered valet or self parking options. Should valet services be utilized, our Talent wears gloves while engaging with the vehicle and sanitizes prior to delivery back to guest.

 

IN YOUR GUESTROOM

All minibar items have been removed from the rooms and are available through In Room Dining.

All non-essential items have been removed from the rooms and are available upon request (such as robes, slippers, throw pillows and blankets, etc.).

Rooms sanitized with electrostatic sprayers after every guest departure.

Room cleaning service is offered after each two nights of stay and by appointment. Turn down is also available by appointment. All items that remain in the rooms are sanitized between guests.

 

DURING YOUR STAY

All high touch areas such as elevator buttons and doors that cannot be propped open are sanitized frequently. We have installed 40 touchless hand sanitizer stations throughout the property.

Complimentary bicycles are sanitized between each use. Each of our Talent wears a mask during their shift.

Our Talent washes their hands frequently, for at least 20 seconds. Where this is not possible, hand sanitizer is used frequently. Disposable gloves are worn by Talent where appropriate.

Talent receives temperature checks prior to the start of each shift and are directed to stay home if feeling ill.

 

GOAT TREE / IN ROOM DINING

Goat Tree dining tables are spaced 6 feet or more apart. All flatware is individually wrapped.

We are currently not accepting cash payments.

Outdoor dining and reservations are strongly encouraged (outdoor dining area has been expanded). Talent washes hands at least every 10 minutes, or follows proper glove-wearing protocol where required. All high touch areas and items are sanitized between guest use or touch.

We have 2 hand sanitizer stations available for diners in Goat Tree. All restaurant doors are propped open during service.

In Room Dining delivery is contactless.

In Room Dining delivery carts are sanitized after every use.

 

TAN-TAN POOL

Following Santa Barbara County Health Official Guidance, guests must maintain social distancing and remain 6 feet from any other guest not in their party while in the pool and on the deck.

Seating available on the adjacent Mirador rooftop is spaced at least 6 feet apart.

 

The Fitness Center, Majorelle spa, Djinn, Blackbird and Isla remained closed at this time, and housecar service is currently not available.

 

These processes will continue to evolve and change frequently as local and national government and health official guidance is issued and updated. We appreciate your understanding and hope to soon welcome you to the American Riviera.

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